Terms & Conditions of John’s Driving School
- By paying for and agreeing to take driving lessons with John’s Driving School you are agreeing to the terms and conditions in this agreement.
Driving licence requirement:
- Tuition is only available to people who:
- Are aged 17 or over or aged 16 or over and in receipt of the higher rate of Disability Living Allowance (mobility component)
- Hold a valid UK provisional or full driving licence
- Are legally entitled to drive in the UK
- You must provide proof of your entitlement to drive and declare and penalty points or disqualifications and agree to share your driving licence information with your driving instructor via one of the approved licence information sharing methods.
- You will immediately notify your instructor if there are any changes in your entitlement to drive or if you are issued with penalty points.
- All lessons for public or bank holidays must be paid for in full a minimum of 24 hours before the scheduled lesson time, all other lessons payable on day of lesson.
- Payment can be made by cash, on-line banking or cheque. In the event of a cheque payment being refused by the bank an administration fee of £20 will be charged.
Bookings and lesson duration:
- The minimum lesson period is one hour
- If, for any reason your instructor is late for a lesson he will do his utmost to inform you of the delay and revised lesson start time. When possible, lessons that start late will be extended to ensure the full lesson period is completed. If this is not possible and the delay is over 15 minutes, the time missed will be credited towards a future lesson or a pro-rata refund given.
- If you are late for a lesson the instructor will not be liable for the time lost and the full lesson fee will apply.
- All lessons will start and finish at the same location unless agreed in advance by your instructor.
- Depending on the lesson start/finish points the instructor might need to drive the vehicle to and from a suitable location for practise to ensure both your safety and the safety of the public; any travelling time in this regard forms part of the lesson and will be used for active discussion and instruction relevant to the lesson.
Vehicles used for tuition:
- Your instructor will provide a training vehicle that is fully compliant with all legal requirements, is fully roadworthy and fitted with dual controls.
- Tuition may be available in your own vehicle at the instructor’s discretion. Before lessons can be given in your own vehicle you must provide written evidence from your insurance provider stating that the vehicle is fully insured while you are being supervised by a professional instructor in return for payment. Your vehicle must be fully roadworthy and compliant with all legal requirements for use on public roads.
- Lesson prices may be increased or decreased at any time. You will be given a minimum of four weeks’ notice of any price changes.
- Lessons that are prepaid will remain unaffected by lesson price changes for a period of six months – if prepaid lessons are not used within six months of payment period the account balance will be credited towards lessons at the current standard price.
- If you or your instructor wish to cancel or re-arrange a lesson a minimum of 24 hours’ notice should be given for lessons of up to two hours duration. Failure to give notice will result in the full lesson price being charged.
- If the pupil gives 3 cancellations in a 4 week period the instructor has the right to cancel all agreements.
Offers and Refunds:
- Block Bookings comprises of 10 hours tuition for a discount price of £250– this price is subject to all lessons being taken. If you cancel the course and hours taken will be charged for at the full lesson rate of £27 with the balance of the course fee being refunded minus a £10 administration fee. Refunds are paid by cheque and can take up to 10 days to process.
- In the unlikely event that you should have any concerns or complaints about any part of your driving tuition please discuss these with your instructor immediately. If the issue cannot be resolved you can address your complaint to an independent arbitrator.
- While driving the vehicle you are subject to the same rules and regulations as all other drivers in addition to the supervision restrictions and additional rules that apply if you are a provisional licence holder. This means that you are liable for any fines or other penalties that arise as a result of your driving.
- John’s Driving School expects you to follow the advice given by your instructor at all times and reserves the right to terminate a lesson without compensation if it is deemed to be in the interests of both your own and the public safety.
- The pupil is encouraged to pass the theory test within the first 6 weeks or 12 hours of training.
- When attending lessons you must be legally fit to drive. Your instructor may refuse to give a lesson and reserves the right to charge for the booked period in the interest if your own and public safety if he/she considers or suspects that your ability to drive is impaired for any reason and specifically:
- Excessive tiredness
- Over the legal alcohol limit or affected by alcohol
- Affected by drugs, both legal and illegal – including prescription drugs and over counter medicines
- Affected by illness that may adversely affect concentration or control.
- Your instructor will advise you when you are ready to take your practical driving test and will help you to make the test booking if necessary.
- If you book a test appointment without prior consultation with your instructor the provision of a car for test cannot be guaranteed.
- Most test booking will require a minimum two hour lesson to allow for travel to the test centre, the test period and the journey home. The length and cost of the booking on the test day will be determined by the time of the test and the test centre location.
- Your instructor cannot be held responsible for test appointments cancelled by the DVSA due to bad weather, sickness, staff shortages or other reasons. Such cancellations are beyond the control of your instructor and therefore any fees for booked period will be charged. Your instructor will advise about claiming compensation from the DVSA.
- If you fail to complete, or pause your course of lessons, for any reason after the driving test has been booked then the instructor has the right to refuse the use of the training vehicle for the driving test.
Code of conduct:
- John’s Driving School will abide by the voluntary code of practice set out by the UK Driving and Vehicle Standards Agency you can find full details of this exacting code of practice on the government web site at:https://www.gov.uk/adi-voluntary-code-of-practice
Privacy and data protection GDPR Compliance:
- Due to the new GDPR guidelines all your personal information, eg, contact details, driving licence number, date of birth etc, will only be used in line with my responsibilities to maintain effective records.
- Any information supplied by you is held to be confidential and will not be shared with any third party without your express consent.
- After you have completed you tuition all your details and training records will be deleted from the system unless you give written consent.